Products

Konifer by Konbil, Pune, 411036
Whatsapp: 916 51 916 93
Email: support@aaruuz.in

Help

Refund policy

Last Updated: 05 October 2026

At aaruuz.in, we want you to receive your order in good condition and as expected.

Because our mouse pads are printed and manufactured specifically for each order, we generally do not accept returns or refunds for change of mind, personal preference or incorrect ordering.

However, if your order arrives damaged, defective, misprinted, incorrect or has another manufacturing/fulfilment issue, we will review the issue and work with our fulfilment partner to provide an appropriate resolution.

1. Order Cancellation

Orders are processed for production after they are successfully placed.

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has entered production, been printed, packed or shipped, cancellation may no longer be possible.

If cancellation is accepted before production begins, any eligible refund will be processed through the original payment method, subject to applicable payment processing conditions.

2. Returns Are Generally Not Accepted

Aaruuz products are printed and fulfilled specifically for individual orders.

Therefore, we generally do not accept returns or refunds for:

Change of mind
Personal preference
Colour preference
Design preference
Ordering the wrong product
Ordering the wrong quantity
Customer no longer wanting the product
Minor differences that do not constitute a manufacturing defect
Incorrect expectations regarding the appearance of a product based on different screen/device settings

We strongly recommend checking the product details, dimensions and product images before placing your order.

3. Eligible Issues

You may be eligible for a replacement or refund if you receive a product that is:

Damaged during transit
Defective or unusable
Incorrectly printed
Significantly misprinted
Different from the product ordered
Missing from the order
Affected by a manufacturing or fulfilment error

Each case is reviewed individually.

4. Reporting a Damaged or Defective Product

If your mouse pad arrives damaged, defective or incorrectly printed, please contact us within 7 days of delivery.

To help us investigate the issue, you may be required to provide:

Order number
Clear photographs of the product
Clear photographs of the packaging
Photographs showing the issue or defect
A continuous unboxing video, where available
A brief description of the issue

For transit-damage claims, please keep the original packaging until the issue has been resolved.

Our fulfilment partner may require photographs, packaging evidence and an unboxing video when reviewing damaged, defective or misprinted product claims.

5. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

The unopened package.
The shipping label.
The condition of the package before opening.
The package being opened.
The product being removed.
The complete product and any visible damage or printing issue.

An unboxing video can help establish whether damage occurred during transit and may be required by our fulfilment partner when processing certain claims.

6. Wrong Product or Wrong Print

If you receive a product that does not match your order, or the product has a significant printing error, contact us within 7 days of delivery.

Please provide photographs clearly showing:

The product received
The printed design
The shipping/packing label
The issue with the product

After reviewing the claim, we may offer a replacement or another appropriate resolution.

7. Replacement

If your claim is approved, we may provide a replacement product instead of accepting a physical return.

Replacement orders may be produced and shipped through our fulfilment partner.

The replacement product will generally correspond to the original product ordered.

A replacement may not be provided where the issue is caused by customer-provided information, incorrect ordering or normal product variation.

8. Refunds

If a refund is approved, it will generally be issued to the original payment method used to place the order.

The amount and method of refund will depend on the circumstances of the case and the payment method used.

Refund processing time may vary depending on the payment gateway, bank or financial institution.

Aaruuz is not responsible for delays caused by banks or payment service providers after a refund has been initiated.

9. Return Shipping

Where a physical return is specifically requested or required for an approved claim, we will provide appropriate instructions.

Do not send a product back to us without first contacting our customer support and receiving return instructions.

Unauthorised returns may not be accepted or processed.

10. Refunds for Lost Shipments

If your shipment is confirmed as lost in transit by the relevant shipping or fulfilment partner, we will coordinate with the fulfilment partner to determine the appropriate resolution.

Depending on the circumstances, the order may be reproduced and shipped again or an eligible refund may be processed.

11. Return to Origin (RTO)

An order may be returned to origin if delivery cannot be completed because of circumstances such as:

Incorrect or incomplete address
Incorrect PIN code
Customer unavailable
Customer not contactable
Customer refusing delivery
COD payment not being available
Premises being closed
Delivery location being unserviceable
Other courier-related reasons

An RTO caused by customer-provided incorrect information, refusal of delivery or customer unavailability does not automatically qualify for a refund.

If you want the order to be reshipped after an RTO, additional shipping or fulfilment charges may apply where applicable.

12. COD Orders

For Cash on Delivery orders, customers should accept the shipment and pay the applicable amount at the time of delivery.

If a customer refuses a COD shipment or the order becomes RTO due to customer-related reasons, the order may not qualify for a refund.

Repeated COD refusal or failed deliveries may also affect the availability of COD for future orders.

13. Product Variations

Printed products may sometimes have minor variations in:

Colour
Print appearance
Brightness
Contrast
Alignment
Texture

These variations may occur because of differences between screens, printing processes, materials and production conditions.

Minor variations that do not materially affect the product will generally not be considered a defect.

However, significant printing errors, incorrect designs or substantial manufacturing defects may qualify for a replacement or refund after review.

14. Customer-Provided Information

Customers are responsible for providing accurate information during checkout.

Aaruuz is not responsible for issues caused by:

Incorrect shipping address
Incorrect PIN code
Incorrect phone number
Incorrect email address
Incorrect order selection
Customer-provided information or instructions

If an order has already entered production, changes may not be possible.

15. Items Damaged After Delivery

Aaruuz is generally not responsible for damage caused after successful delivery due to:

Improper use
Accidental damage
Cutting or modifying the product
Exposure to unsuitable conditions
Improper cleaning
Normal wear and tear
Any use outside the intended purpose of the product

Such cases may not qualify for a replacement or refund.

16. How to Request a Return, Replacement or Refund

To report an eligible issue, contact Aaruuz through the contact information provided on our website.

Please include:

Order Number:
Name:
Mobile Number/Email:
Issue:
Photographs/Videos:

Our team will review the information and, where necessary, coordinate with our fulfilment partner.

Please do not send the product back before receiving instructions from us.

17. Claim Review

All return, replacement and refund requests are subject to verification.

We may request additional information, photographs, videos or other evidence to determine whether the issue qualifies under this policy.

The final resolution may depend on the nature of the issue, available evidence and the fulfilment partner's investigation.

18. Processing Time

Once an eligible claim has been approved:

Replacement production will begin after approval and may take the applicable production time.
Refunds will be initiated through the applicable payment method.
The time taken for the refund to appear in your account may depend on the payment gateway or bank.

We will communicate relevant information about the resolution where applicable.

19. Policy for Custom or Personalised Products

If a product contains a customer-selected or customer-provided design, image, text or other personalised information, the order is considered specifically produced for that customer.

Such products cannot generally be returned simply because the customer changes their mind or does not like the selected design.

Claims relating to manufacturing defects, significant printing errors, damage or fulfilment mistakes will still be reviewed according to this policy.

20. Policy Changes

Aaruuz may update this Return & Refund Policy from time to time to reflect changes in our products, fulfilment process, payment methods, return procedures or applicable requirements.

The updated version will be published on this page with a revised "Last Updated" date.

21. Contact Us

If you have an issue with your order, please contact us as soon as possible.

Brand: Aaruuz
Website: aaruuz.in
Product Category: Custom Printed Mouse Pads
Fulfilment Partner: Qikink

When contacting us, please provide your order number and relevant photographs or videos so that we can review your request efficiently.

Important Note

Aaruuz products are printed and fulfilled through a third-party fulfilment partner. Therefore, certain claims may need to be reviewed and processed in coordination with our fulfilment and shipping partners.

The availability of a replacement or refund is determined after reviewing the specific circumstances of the order and the applicable evidence.

Terms of service

Last Updated: 05 October 2026

Welcome to aaruuz.in. These Terms of Service ("Terms") govern your access to and use of the Aaruuz website, products and services.

By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Aaruuz

Aaruuz is an online store offering custom printed and design-based products, currently including mouse pads and related desk accessories.

Products may be manufactured, printed, packed and fulfilled through third-party production and fulfilment partners.

For orders placed through Aaruuz, Qikink may be used as our third-party print-on-demand and fulfilment partner.

2. Eligibility

By using aaruuz.in or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide during checkout is accurate and complete.
You will use our website and services only for lawful purposes.
You will not use the website to engage in fraudulent, abusive or unlawful activity.

If you are purchasing on behalf of a business or organisation, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications and other information displayed on our website are accurate.

However, minor variations may occur due to:

Screen and device settings
Lighting conditions
Printing processes
Material characteristics
Production conditions
Differences between digital artwork and physical printing

Such minor variations do not necessarily constitute a product defect.

We reserve the right to correct errors, inaccuracies or omissions in product information at any time.

4. Custom and Personalised Products

Some Aaruuz products may be customised or printed according to customer-selected or customer-provided artwork.

By submitting a design, image, text, logo or other content, you confirm that you have the necessary rights, permissions or licences to use that content.

You must not submit content that:

Infringes copyright, trademark or other intellectual property rights.
Violates applicable laws.
Contains unlawful or fraudulent material.
Infringes another person's privacy or other rights.
Contains content that we reasonably believe should not be produced.

Aaruuz reserves the right to refuse or cancel an order containing content that may create legal, intellectual-property or other legitimate concerns.

5. Customer-Provided Designs

You remain responsible for the content you upload or provide to us.

Aaruuz does not claim ownership of your original artwork merely because you submit it for production.

However, by submitting artwork for an order, you grant Aaruuz and our fulfilment partners a limited permission to use, reproduce and process the artwork only as reasonably necessary to manufacture, fulfil and deliver your order.

6. Intellectual Property

All website content belonging to Aaruuz, including but not limited to:

Brand name
Logo
Website design
Text
Graphics
Product photography
Original artwork
Icons
Layouts
Other original website materials

is owned by or licensed to Aaruuz and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our proprietary website content without prior written permission.

Product artwork supplied by third parties may remain the property of its respective rights holder.

7. Placing an Order

When you place an order on aaruuz.in, you are making a request to purchase the selected product.

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

An order confirmation does not necessarily mean that the order has entered production.

We reserve the right to cancel or refuse an order in circumstances including:

Product availability issues
Pricing or listing errors
Payment issues
Fraud or suspected fraudulent activity
Incorrect customer information
Unserviceable delivery location
Invalid or prohibited content
Operational or fulfilment limitations

If we cancel an order after payment has been received, an eligible refund will be processed through the applicable payment method.

8. Pricing

Product prices displayed on aaruuz.in are subject to change without prior notice.

The price applicable to an order is generally the price displayed at checkout at the time the order is placed.

If an obvious pricing or technical error results in an incorrect product price, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.

9. Payments

We may offer multiple payment methods, including online/prepaid payments and Cash on Delivery (COD), where available.

Payments may be processed through third-party payment gateways.

By providing payment information, you confirm that you are authorised to use the selected payment method.

10. Prepaid Discount

Aaruuz may offer promotional discounts for prepaid or online payments.

Where applicable, a ₹20 prepaid discount may be applied to eligible orders at checkout.

Promotional discounts may be subject to conditions and may be changed, suspended or discontinued at any time.

Only one promotional offer may be applicable to an order unless otherwise stated.

11. Cash on Delivery

COD may be available for eligible products and serviceable PIN codes.

A COD fee of ₹50 may apply to eligible Cash on Delivery orders and will be displayed during checkout.

The ₹50 COD fee is non-refundable, including in cases where the customer refuses delivery or the order is returned to origin (RTO), subject to applicable law.

COD availability may depend on delivery location, courier serviceability and other operational factors.

Repeated COD refusals, failed deliveries or RTO orders may result in COD being unavailable for future orders.

12. Shipping and Delivery

Aaruuz offers shipping across serviceable locations in India.

Orders are generally processed within 2–3 business days, after which delivery generally takes approximately 2–5 business days, depending on the destination and courier serviceability.

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer because of:

Courier delays
Weather conditions
Public holidays
High order volumes
Remote locations
Incorrect address information
PIN code serviceability
Operational issues
Other circumstances outside our reasonable control

For complete information, please refer to our Shipping Policy.

13. Free Shipping

Aaruuz currently offers free shipping on eligible orders, subject to the shipping terms displayed on the website at the time of purchase.

Shipping offers may be changed or discontinued without prior notice.

14. Returns and Refunds

Because many Aaruuz products are custom printed or produced specifically for an order, we generally do not accept returns for:

Change of mind
Personal preference
Incorrect product selection
Incorrect quantity
Customer no longer wanting the product
Minor colour or appearance differences

However, if you receive a product that is damaged, defective, significantly misprinted or incorrect, you may be eligible for a replacement or refund.

Eligible issues should generally be reported within 7 days of delivery with appropriate evidence.

Please refer to our Return & Refund Policy for complete details.

15. Damaged or Defective Products

If your order arrives damaged, defective or incorrectly printed, you should contact us as soon as possible.

We may request:

Order number
Photographs of the product
Photographs of the packaging
Photographs clearly showing the issue
Unboxing video
Other information reasonably required to investigate the claim

Where required, the claim may be reviewed in coordination with our fulfilment partner.

16. Order Cancellation

Because products may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible.

Once an order has entered production, printing, packing or shipping, cancellation may no longer be possible.

17. Delivery Failure and RTO

Orders may be returned to origin (RTO) when delivery cannot be completed.

Reasons may include:

Incorrect or incomplete address
Incorrect PIN code
Customer unavailable
Customer not contactable
Customer refusing delivery
COD payment not available
Premises being closed
Other courier-related reasons

An RTO caused by customer-related circumstances does not automatically qualify for a refund.

Additional charges may apply if a customer requests reshipping after an RTO.

18. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce malicious code or harmful software.
Interfere with website functionality.
Attempt to collect information belonging to other users.
Use automated systems to abuse or disrupt the website.
Engage in fraudulent activities.
Misrepresent your identity or information.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

19. Third-Party Services

Aaruuz may use third-party services for functions including:

Payment processing
Website hosting
Order processing
Print production
Product fulfilment
Shipping and logistics
Analytics
Marketing
Customer communication

These services may operate under their own terms and privacy policies.

Our use of third-party services does not make Aaruuz responsible for every aspect of their independent operations.

20. Product Fulfilment

Aaruuz may use Qikink or other third-party fulfilment partners to manufacture, print, process and ship orders.

Fulfilment partners may receive information reasonably necessary to manufacture and deliver your order, including customer and shipping information.

For more information about how customer information is handled, please refer to our Privacy Policy.

21. Availability of Website

We aim to keep aaruuz.in available and functioning properly, but we do not guarantee that the website will always be:

Available
Error-free
Uninterrupted
Secure
Free from technical issues

Temporary interruptions may occur due to maintenance, updates, hosting problems, technical failures or circumstances outside our control.

22. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not mean that Aaruuz endorses or controls those websites.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

23. Limitation of Liability

To the extent permitted by applicable law, Aaruuz will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

This may include losses resulting from:

Website interruptions
Courier delays
Third-party service failures
Incorrect customer information
Unauthorised use of customer accounts
Events outside our reasonable control

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

24. Events Beyond Our Control

Aaruuz will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Government restrictions
Strikes
Transportation disruptions
Internet or infrastructure failures
Courier disruptions
Public emergencies
Other unforeseen events

Where reasonably possible, we will attempt to communicate significant disruptions affecting orders.

25. Privacy

Your use of aaruuz.in is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share information associated with your use of the website and your orders.

26. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when the updated Terms are published on this page unless otherwise stated.

We recommend reviewing this page periodically.

Your continued use of aaruuz.in after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of aaruuz.in shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

28. Contact Us

If you have questions regarding these Terms of Service, an order, a product or any of our policies, please contact us through the contact information available on our website.

Brand: Aaruuz
Website: aaruuz.in
Email: support@aaruuz.in
Contact Number: 9165191693
Product Category: Custom Printed Mouse Pads
Fulfilment Partner: Qikink

Shipping policy

Last Updated: 05 October 2026

At aaruuz.in, we aim to make sure your order reaches you safely and within the expected delivery timeframe.

All orders placed on Aaruuz are processed and fulfilled through our third-party print and fulfilment partner, Qikink, and delivered through available courier and logistics partners.

This Shipping Policy explains how orders are processed, shipped and delivered.

1. Where We Ship

Currently, Aaruuz ships mouse pad orders across India, subject to courier and PIN code serviceability.

Delivery availability may vary depending on the destination PIN code and the courier services available in that area.

If a particular PIN code is not serviceable through the standard courier network, an alternative shipping service may be used where available.

2. Order Processing Time

Once your order is successfully placed and payment is confirmed, it is sent for processing and fulfilment.

Orders are generally processed for shipping within 2–3 business days.

Processing time may be longer during:

Product launches
Sales and promotional periods
Public holidays
High order volumes
Unexpected operational circumstances

The processing period is separate from the delivery time.

3. Shipping & Delivery Time

After your order has been processed and handed over to the shipping partner, delivery generally takes approximately:

2–5 business days

The actual delivery time may vary depending on:

Delivery PIN code
Courier availability
Shipping method
Weather conditions
Local restrictions
Public holidays
Operational or logistical delays

The estimated delivery timeframe is not a guaranteed delivery date.

Qikink currently states that standard delivery generally takes around 2–5 days depending on the shipping method and destination PIN code.

4. Shipping Partners

Aaruuz orders may be delivered through courier and logistics partners selected by our fulfilment partner.

The courier assigned to an order may vary depending on the destination, serviceability, shipping mode and operational availability.

Once your order is shipped, you may receive a tracking number through the contact details provided during checkout.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.

6. Delivery Attempts

Courier partners generally make multiple delivery attempts before marking a shipment as undelivered or Return to Origin (RTO).

To avoid delivery issues, please make sure that your:

Name is correct
Mobile number is active
Complete shipping address is provided
PIN code is correct
Customer is available to receive the package

If the courier is unable to deliver the order because of an incorrect/incomplete address, customer unavailability, refusal of delivery or other delivery-related circumstances, the shipment may be returned to the fulfilment facility.

Qikink lists reasons for RTO/undelivered shipments including incorrect or incomplete addresses, customer not being contactable, customer refusal, COD amount not being ready, premises being closed and certain other delivery circumstances.

7. Return to Origin (RTO)

An order may be marked as RTO (Return to Origin) if it cannot be successfully delivered to the customer.

Common reasons include:

Incorrect or incomplete address
Incorrect PIN code
Customer unavailable
Customer not contactable
Customer refusing delivery
COD payment not being ready
Delivery location being unserviceable
Door/premises being closed
Customer requesting future delivery
Other courier-related delivery issues

Once an order enters the RTO process, it may be returned to our fulfilment partner.

RTO shipments are handled according to the fulfilment partner's operational process.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Aaruuz is not responsible for delays or failed deliveries caused by:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect mobile number
Incorrect recipient information

If an order is returned because incorrect information was provided, additional shipping or reshipping charges may apply where applicable.

9. Delayed Shipments

Although we work with our fulfilment and logistics partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may be caused by:

Courier network issues
Weather conditions
Natural events
Public holidays
High shipping volumes
Regional restrictions
Incorrect address information
PIN code serviceability issues
Operational or technical problems

A delivery delay does not automatically qualify an order for cancellation or refund.

If your order appears to be significantly delayed, please contact us with your order number so that we can check the shipment status.

10. Remote and Unserviceable PIN Codes

Some PIN codes may have limited courier coverage.

If a standard courier is unable to deliver to a particular PIN code, an alternative delivery service may be used where available.

For certain locations, delivery may take longer than the standard estimated timeframe.

Qikink states that India Post may be used where other courier partners do not service a customer's PIN code, with delivery timelines that can vary significantly by location.

11. Damaged Package at Delivery

Please carefully inspect the outer packaging when your order arrives.

If the package appears significantly damaged, please:

Take photographs of the package before opening it.
Record an unboxing video.
Keep the original packaging.
Contact Aaruuz customer support as soon as possible.

For damaged, defective or misprinted products, supporting photographs and an unboxing video may be required to process a replacement or other resolution through our fulfilment partner.

Qikink currently requires damage/defect claims to be raised within 7 days of delivery and may require photographs, original packaging and an unboxing video.

12. Lost Shipments

If a shipment is confirmed as lost by the shipping partner, we will coordinate with our fulfilment partner and courier service to determine the appropriate resolution.

Depending on the circumstances, the order may be reproduced and reshipped or another applicable resolution may be provided.

Qikink states that for products confirmed as lost in transit, a refund may be issued after the shipment status confirms the loss.

13. Delivery Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may not be possible once the order has entered production, been packed or handed over to the shipping partner.

If the shipment has already been dispatched, the address may not be changeable.

14. Multiple Orders

If you place multiple orders separately, they may be processed and shipped separately.

Therefore, two orders placed around the same time may arrive in separate packages or on different dates.

15. Cash on Delivery (COD)

Where COD is available at checkout, the order will be shipped through the available COD-enabled courier service.

Please ensure that the correct mobile number, address and PIN code are provided and that someone is available to receive the order and make the required payment.

A COD fee of ₹50 applies to eligible Cash on Delivery orders. The ₹50 COD fee is non-refundable, including where the customer refuses delivery or the order is returned to origin (RTO), subject to applicable law.

COD availability depends on destination PIN code and courier serviceability.

16. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process.

Shipping charges may vary depending on factors such as:

Delivery location
Product/package weight
Shipping method
Courier availability
COD selection
Other applicable fulfilment requirements

Any shipping charges applicable to your order will be communicated at checkout.

17. No Guaranteed Delivery Date

The delivery dates or timeframes shown on the website are estimates only.

Aaruuz does not guarantee delivery on a specific date because the final delivery is handled by third-party courier and logistics partners.

We are not responsible for delays caused by circumstances beyond our reasonable control.

18. Contact Us About Your Shipment

If you have questions about your order or shipment, please contact us through:

Email: support@aaruuz.in
Contact Number: 9165191693
Website: aaruuz.in

When contacting us about an order, please provide:

Order number
Customer name
Mobile number or email used during checkout
Any available tracking information

This will help us investigate your shipment more quickly.

19. Changes to This Shipping Policy

Aaruuz may update this Shipping Policy from time to time to reflect changes in our fulfilment process, shipping partners, delivery services or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Aaruuz

Website: aaruuz.in

Email: support@aaruuz.in

Contact Number: 9165191693

Product Category: Custom Printed Mouse Pads

Fulfilment Partner: Qikink

For additional information regarding returns, refunds, damaged products or defective products, please refer to our Returns & Refund Policy.

Contact Us

Contact

Have a question or need help with your order? We're here to help.

Name *

Email *

Phone Number

Order Number

Message *

📧 support@aaruuz.in

📞 9165191693

📍 Konifer by Konbil, Pune, 411036

Privacy Policy

Last Updated: 05 October 2026

At aaruuz.in ("Aaruuz", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how it may be shared with trusted service providers, and the choices available to you.

By accessing or using aaruuz.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, contact us, or interact with our services, we may collect certain information.

Personal Information

Depending on how you interact with our website, we may collect:

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
City, state and PIN code
Order details and purchase history
Payment-related information required to process your order
Information provided when you contact our customer support
Any other information you voluntarily provide to us

We do not intend to collect sensitive personal information that is not necessary for providing our products and services.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity and interaction data
Date and time of visits
Referring website or source

This information may be used to improve website performance, security, user experience and marketing activities.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

To process and fulfil your orders
To confirm and communicate order details
To arrange production and delivery of your mouse pad order
To provide shipment tracking information
To contact you regarding your order
To process payments and prevent fraudulent transactions
To provide customer support
To handle returns, refunds, replacements and delivery issues
To improve our products, website and services
To maintain website security
To understand website usage and customer preferences
To send promotional or marketing communications where permitted and where applicable
To comply with applicable legal, regulatory and taxation requirements

3. Third-Party Fulfilment and Shipping

Aaruuz uses third-party service providers to help manufacture, process, fulfil and deliver orders placed through our website.

For our mouse pad products, we may use Qikink / Huepress Fashion Private Limited as a third-party print-on-demand and fulfilment partner.

To fulfil your order, we may need to share relevant customer information such as:

Customer name
Mobile number
Email address, where required
Shipping address
PIN code
Order details
Product and quantity information

This information is shared only to the extent reasonably necessary for production, fulfilment, shipping, delivery, tracking, customer support and related order services.

Qikink's own privacy policy states that third-party service providers may be involved in payment processing, production, fulfilment, analytics and related operations.

4. Payment Information

Payments made through Aaruuz may be processed by third-party payment service providers.

Depending on the payment method selected, your payment may be processed through a secure payment gateway or other payment service provider.

Aaruuz generally does not directly store complete debit card, credit card or banking credentials on its own servers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Shipping and Delivery Information

To deliver your order, relevant order and delivery information may be shared with our fulfilment and logistics partners.

This may include your name, phone number, shipping address, PIN code and order information.

Our fulfilment partner may process the order before handing it over to a courier or logistics provider for delivery.

Shipping timelines can vary depending on the destination, PIN code, courier service and other circumstances. Qikink currently states that orders are generally processed within 2–3 days and delivery may take approximately 2–5 days depending on the shipping method and PIN code.

6. Returns, Refunds and Replacements

If you request a return, refund or replacement, we may use the information associated with your order to verify and process the request.

Where required, relevant information may be shared with our fulfilment partner and courier/logistics providers to investigate issues involving:

Damaged products
Defective products
Incorrect products
Delivery problems
Lost shipments
Return-to-origin (RTO) shipments
Replacement requests

For products fulfilled through Qikink, their current returns policy includes procedures for damaged, defective or misprinted products and may require supporting photographs, packaging information and, in certain cases, an unboxing video.

Our Returns & Refund Policy should be read together with this Privacy Policy.

7. Cookies and Similar Technologies

Aaruuz may use cookies and similar technologies to improve website functionality, understand website traffic and provide a better shopping experience.

Cookies may help us:

Remember preferences
Maintain shopping cart functionality
Understand website usage
Measure marketing performance
Improve website performance
Provide relevant advertising where applicable
Detect suspicious or fraudulent activity

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Analytics and Marketing

We may use analytics and advertising technologies provided by third parties to understand how visitors interact with our website and to measure the effectiveness of our marketing campaigns.

These services may collect information such as device information, browsing activity, pages visited, referring sources and interactions with advertisements.

Where applicable, third-party platforms may use cookies or similar technologies according to their own privacy policies.

9. How We Protect Your Information

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Sharing of Personal Information

We may share your information with trusted third parties when reasonably necessary to operate our business and provide our services.

These may include:

Print-on-demand and fulfilment partners
Courier and logistics companies
Payment gateway providers
Shopify and technology service providers
Website hosting providers
Analytics and marketing service providers
Customer support providers
Fraud prevention and security providers
Government authorities or law-enforcement agencies where legally required
Professional advisers or service providers where reasonably necessary

We do not sell or rent your personal information to third parties for their independent marketing purposes.

11. Legal and Regulatory Disclosure

We may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with applicable laws or regulations
Respond to a legal process or government request
Protect our rights, property or users
Investigate fraud, abuse or security issues
Enforce our Terms and Conditions
Prevent activities that may harm Aaruuz, our customers or third parties

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Handling returns, refunds and replacements
Maintaining business and transaction records
Meeting legal, accounting and taxation requirements
Resolving disputes
Preventing fraud and maintaining security

The actual retention period may vary depending on the type of information and applicable legal requirements.

13. Children's Privacy

aaruuz.in is not intended to knowingly collect personal information from children without appropriate parental or legal-guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action where necessary.

14. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Ask questions about how your information is being used

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

To make a privacy-related request, please contact us using the details provided below.

15. Marketing Communications

If you provide your contact information or otherwise consent to receive marketing communications, we may send you information about:

New products
Product launches
Offers and promotions
Discounts
Website updates
Aaruuz announcements

You can opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, shipping, delivery, returns or customer support.

16. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

Aaruuz is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of aaruuz.in after an update means that you acknowledge the updated Privacy Policy.

18. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details available on aaruuz.in.

Website: aaruuz.in

Brand: Aaruuz

For order-related privacy requests, please provide your order number and the email address or mobile number associated with your order so that we can verify and assist you appropriately.

Important: This Privacy Policy is intended to explain Aaruuz' general data practices and should be reviewed and adapted to your actual Shopify settings, payment gateway, analytics/advertising tools and applicable Indian legal requirements.

Business Name: Anythingurs
Email: anythingurs15@gmail.com
Phone: 9165191693
Business Address: Konifer by Konbil, Pune, 411036, Maharashtra, India.